Services
Omnichannel Retail
Omnichannel is essential to your retail success, especially in the face of rapid growth and scale.
Omnichannel not only helps you meet customer expectations, but it also provides your organization with a way to leverage all channels to their maximum potential without any additional effort.
In connecting all online channels, you’ll gain macroscopic visibility into customer behavior, demand forecasting, and the true value of your efforts in every possible sense. Gaining this insight helps you make critical business decisions in the moment, when it matters most. With the ability to respond immediately to customer needs, operations improve from end-to-end, improving efficiency and enabling agility at scale.
In connecting all online channels, you’ll gain macroscopic visibility into customer behavior, demand forecasting, and the true value of your efforts in every possible sense. Gaining this insight helps you make critical business decisions in the moment, when it matters most. With the ability to respond immediately to customer needs, operations improve from end-to-end, improving efficiency and enabling agility at scale.
Point of Sale
and Store Experience
Omnichannel
Order Management
Omnichannel Inventory
Management
Microservices and Cloud APIs
B2C eCommerce
Native Mobile
and Progressive Web Applications
Partnerships/Technologies
To enable omnichannel, we are partnered with the following platforms:
Newstore
Mobile POS, Real-Time Inventory, Omnichannel Cloud, Robust Integration Suite.
Salesforce Commerce Cloud
A simplified approach to managing complex B2B customer engagement and customer journey.
Oracle Commerce/OCC/Endeca
Personalization, search, payment integration, application implementation and support
commercetools
Enabling agile microservices, API-first, cloud-native SaaS, and headless e-commerce..
Segment
Seamlessly collect, clean and control customer data
Algolia
The flexible AI-powered Search & Discovery platform
Vidora
Fully Integrated Machine Learning Platform for Customer-Facing Teams
Lily AI
Deliver more relevant shopping experiences through a deeper understanding of your customers
To learn more about the ChangeCX team and how we can transform your organization, reach out to us directly to schedule a conversation.
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