Services

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Omnichannel Retail

Omnichannel is essential to your retail success, especially in the face of rapid growth and scale. 

Omnichannel not only helps you meet customer expectations, but it also provides your organization with a way to leverage all channels to their maximum potential without any additional effort.

In connecting all online channels, you’ll gain macroscopic visibility into customer behavior, demand forecasting, and the true value of your efforts in every possible sense. Gaining this insight helps you make critical business decisions in the moment, when it matters most. With the ability to respond immediately to customer needs, operations improve from end-to-end, improving efficiency and enabling agility at scale. 

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In connecting all online channels, you’ll gain macroscopic visibility into customer behavior, demand forecasting, and the true value of your efforts in every possible sense. Gaining this insight helps you make critical business decisions in the moment, when it matters most. With the ability to respond immediately to customer needs, operations improve from end-to-end, improving efficiency and enabling agility at scale. 

Point of Sale
and Store Experience

Omnichannel
Order Management

Omnichannel Inventory
Management

Microservices and Cloud APIs

B2C eCommerce

Native Mobile
and Progressive Web Applications

Partnerships/Technologies

To enable omnichannel, we are partnered with the following platforms:

NewStore

Newstore

Mobile POS, Real-Time Inventory, Omnichannel Cloud, Robust Integration Suite.

Salesforce Commerce Cloud

Salesforce Commerce Cloud

A simplified approach to managing complex B2B customer engagement and customer journey.

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Oracle Commerce/OCC/Endeca

Personalization, search, payment integration, application implementation and support

MACH Alliance

MACH Alliance

Enabling agile microservices, API-first, cloud-native SaaS, and headless.

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Segment

Seamlessly collect, clean and control customer data

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Algolia

The flexible AI-powered Search & Discovery platform

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Vidora

Fully Integrated Machine Learning Platform for Customer-Facing Teams

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Lily AI

Deliver more relevant shopping experiences through a deeper understanding of your customers

Shopify

Shopify

Building on the Shopify platform to accelerate your path to growth.

C3.ai

C3.AI Ex-Machina

No Code/Low Code Analytics for Data Science

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Bloomreach

The Digital Experience Platform Purpose-Built for Commerce

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To learn more about the ChangeCX team and how we can transform your organization, reach out to us directly to schedule a conversation. 

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