Prepare Yourself Now for the Post Pandemic Customer Experience

The Covid pandemic had a seismic impact on retailers. Traditional sales and service processes were instantly uprooted, and businesses struggled and many failed to adapt. As the virus ebbs, dramatic changes again loom on the horizon. To prepare for the next New Normal, retailers must extend their omnichannel interactions; break down barriers between their digital and brick-and-mortar operations; and deliver fully integrated customer experiences.