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Looking Back and A look Forward

Updated: Dec 30, 2022

A word from our President Aman Bedi

As 2022 comes to a close, I am reflecting on a year that has been marked by an enormous amount of growth. ChangeCX had our first anniversary, we are no longer the “new guys”. We have built a team of over 100 individuals that are talented and driven, and who are the backbone of ChangeCX. As a company founded during Covid, we have always been remote-native, but we are connected and collaborative, across four countries and countless time zones. We grew with our clients, working with them to build their businesses and meet their goals head-on, putting them in a future-facing stance. Our partnerships are as strong as ever, working collaboratively toward innovation and invention with dozens of talented partners across the ecosystem.

In a year marked by highlights, it is hard to distill down to a few, but there are milestones I am proud to share.

We know that the cornerstone of our business is trust and we feel honored that our partners continued to engage us with their clients. Our relationship with commercetools strengthened as we saw the launch of client sites on composable architectures with unique, B2C, B2B, and marketplace business models. We have also assisted clients with a complete digital transformation of their business. Within our E-Commerce practice, we had the opportunity to serve numerous Salesforce clients through Salesforce Commerce Cloud Managed Services, continuously refining our delivery process.

This year we launched the “Pizza Campaign” our first live demo of an accelerated solution featuring our partners commercetools, Algolia, Amplience, and NewStore. Bringing to the forefront how we can solve business challenges through a fully customized solution composed of best-in-class technologies.

For the first time since Covid, we have been able to travel again, meet in person, attend and host events (eTail East and Music City Mingle), collaborate and create, shake hands and put faces with new names, and see friends and colleagues again.

ChangeCX was honored to be the recipient of the 2022 commercetools Innovation Award for our contribution to accelerating commercetools implementations with innovative solutions. This is one of only four awards given to partners in North America for 2022, and the only award given for a metric not related to platform sales and lead generation. We are proud to be recognized as innovators in our field. We know the market is crowded with talent.

As we look ahead to 2023, we remain committed to innovation; we will continue to invest in accelerators working with our partners. We will be launching an incubator for the program which will provide an opportunity for training young talent and challenging our teams to be on the leading edge. Our partnerships will remain a core and crucial part of how we do business. We will also work to continue to instill trust in our clients and partners, fostering these relationships. As we look to close the page on 2022 we are excited, proud, and humbled: excited for the challenges that lay ahead and the relationships to deepen and forge. Proud of all that we have accomplished so far, and humbled that we have been entrusted by our clients and partners to do the work we love to do. Wishing you all the very best holiday season.

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